Privacy Policy
Douglas Pharmaceuticals Limited trading as the Cyclist (and/or its ’related companies (as that term is defined in the Companies Act 1993)), having our offices at Central Park Drive, Lincoln, Auckland 0610, New Zealand (we, our, us or similar) is committed to respecting your privacy. Personal nformation means information about an identifiable individual e.g. your name and contact details. We will always collect, store, use and disclose your Personal Information in accordance with the Privacy Act 2020 (Privacy Act). However, we have also put in place the following Privacy Policy to protect your Personal Information when you submit, or we collect, that information – including via our Services, such as: information offered on, and provided by our Website www.wearethecyclist.com (Website); any of our Cyclist affiliated social media pages, including but not limited to Facebook, Instagram, TikTok and YouTube; email communications and subscription services as it relates to the Cyclist brand or any other brand owned by us; and any other type of service that may require the exchange of Personal Information from you to us. By providing us with your Personal Information and/or using our Services, you consent to the collection, storage, use, processing and disclosure of Personal Information in accordance with this Privacy Policy. The use of this Website is subject to our relevant Website’s terms of use Cyclist and this Policy. We may amend this Privacy Policy from time to time, and will notify you of any changes by posting an updated version on our Website. It is your responsibility to check this Privacy Policy periodically for changes. What information do we Collect? Information you provide You may give us Personal Information about yourself, such as your name, billing address, shipping address, payment information (including credit card details), email address and phone number when, for example, you contact us via our Services, subscribe to any communications from us, place an order, seek to join our Cyclist community or otherwise voluntarily provide Personal Information to us. This information will enable us to process your purchases, provide Services to you, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our Services. Information collected about you When you visit our Website or other Services, we may collect more information, such as the address of your internet service provider, the name of the web page directing you, and your clicks and activity on our site. We may also collect Personal Information, such as your email address or phone number, through user communications with our customer and technical support teams or when automated technical reports are generated in connection with a technical issue. Clickstream data and other related information about visits to our Services may be collected. In addition to this, usage and performance data through using various platform specific tracking technologies available to the Services may be collected. Information collected from third parties Information may be collected about you from third parties (including our third party affiliates or partner companies and from marketing or advertising companies) who may provide us with such information as a part of their relationship with us. We may combine this information with other information that we hold.
Third party service providers may be allowed to use technologies including mobile monitoring and tracking technologies in relation to our Services. These third party service providers may collect information sent by your browser or mobile device. Equally, when you provide us with Personal Information, that information may be stored and processed by authorised third parties (such as our third-party contractors), some of whom may be located outside of New Zealand. Cookies and other monitoring devices Once you access the Website, we and our third-party contractors, may collect information from you by using cookies (which are unique identification numbers like tags that are placed on the browser of internet users) and monitoring software such as pixel tags, web beacons, embedded web links, and similar technology. The cookies do not in themselves identify users personally, but may link back to a database record about them. We may use cookies to track any aspect of our Website or other Services. Information stored or collected regarding your usage of the Services helps us improve and offer the Services you need each time you visit. This information may include Internet Protocol address, browser type, the date and time that you visit the Website or access the Services, referring/exit pages and URLs, number of clicks, cookie information, what sites or products you view, and information about a mobile device. Please see further detail on the cookies and monitoring information that may be applicable when you use our Services. Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies and other tracking or recording tools if you wish to do so. Please also be aware that disabling cookies or similar tools may disable some of the features available through the Website. You have no obligation to provide any information requested by us. However, if you choose to withhold any information requested, we may not be able to provide you with the Services that depend on the collection of that information. Use of Personal Information We will use and disclose your Personal Information in accordance with the New Zealand Privacy Act 2020. We may (and may authorise third parties to) use your Personal Information to process your transactions and to help us develop, improve, manage, administer and facilitate our services and operations - including to provide the Services and information such as promotional material and news, to provide customer support, to improve or update our Services, to communicate with you, to show you advertising that is most relevant to you and your interests, to load the Website site accurately for you, to perform analytics on the site usage to optimise our site, for credit check and debt collection purposes, to confirm any information you have provided us, to help us to develop our Services to be more available and user friendly to our customers, to administer your account, for safety and security issues, for our own internal purposes (such as risk management, staff training and billing), to conduct market research, for employment opportunities within and outside of our organisation, for any purpose permitted by law, and for any other use associated with such purposes or which you may authorise. In addition and subject to the Email and Communications section below, we may also use your Personal Information and other information you provide us to promote and market our products and services communicate with you by email or text, or to provide you with information, whether related to the Cyclist brand or any other brand owned by Douglas Pharmaceuticals Limited, we think may be of interest to you. Disclosure of Personal Information We may disclose your Personal Information to third party contractors to help us provide our Services and fulfil our contracts with you, as described above. For example, We may use other companies and individuals to perform services on our behalf, such as delivering packages, sending mail and emails and processing payments; We may provide statistics about our customers, sales, traffic patterns and related site functions to reputable third parties; We may share some of your Personal Information to Framer, the hosting provider of our Website, as applicable. You can read more about how Framer uses your Personal Information here: Framer: Privacy statement We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. We may also disclose your Personal Information from time to time to debt collection or credit checking agencies, third parties involved in the provision of the Services (including for delivery and payment processing purposes) and our related parties and advisors for any of the purposes listed in this Policy. We may de-identify and aggregate data collected through the Services and use it for any purpose, provided such information does not identify you individually. They will have access to your Personal Information needed to perform these services, but we will not authorise them to use your information for other purposes. The Personal Information we collect will never be sold, traded or leased to any third party, except:
where you have authorised us to do so; for the purposes of any sale, transfer or assignment of our business; or if we are required or permitted by law to disclose such information. When we disclose your Personal Information to overseas recipients, we ensure that the recipients of your Personal Information are required to protect it in a way that overall provides comparable safeguards to those in the Privacy Act. We will not otherwise disclose your Personal Information unless we believe on reasonable grounds that you have provided your authorisation. However, you should be aware that we may be required to disclose your Personal Information without your consent in order to comply with any court orders, enforcement requests, subpoenas or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your Personal Information. We may access, preserve, and disclose Personal Information and other account information if we believe doing so is required or appropriate to: (i) comply with law and legal process, such as a court order or to facilitate court proceedings; (ii) respond to your requests; or (iii) protect users’, ours or others’ rights, property, or safety. Storage and Security We will only keep your Personal Information for as long as we require it for the purpose for which it was collected, including but not limited to providing you the Services. However, we may also be required to keep some of your Personal Information for specified periods of time, for example under certain laws relating to companies, money laundering and financial reporting legislation. We are committed to protecting the security of your Personal Information and we take all reasonable precautions to protect it from loss, unauthorised or accidental access, disclosure, alteration, destruction, other misuse and actions which prevent us from accessing your information on a temporary or permanent basis (each event being a Privacy Breach). If your Personal Information is subject to a Privacy Breach that is likely to cause you serious harm, we will notify you and the Privacy Commissioner in accordance with our obligations under the Privacy Act. Links to Third Party Websites Our Services may contain links to other Websites that are not under our control. These Websites may use cookies. It is the responsibility of those third parties to collect appropriate consents from you in order to permit their own cookies (to the extent this is required by law) and to inform you about the cookies they use. You should check the Privacy Policy on all third party Websites to ensure you are comfortable with third party cookies. We have no responsibility for linked Websites, and provide them solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or warranties about their accuracy, content or thoroughness. Your disclosure of Personal Information to third party Websites is at your own risk. Email and Text Communications We are committed to complying with the Unsolicited Electronic Messages Act 2007 and associated regulations (as amended from time to time). By subscribing to emails and/or text communications, or otherwise providing your email address and/or mobile number to us, you consent to receiving emails and/or texts which promote and market our products and services, or the products and services of others, from time to time. You can unsubscribe from our email communications and/or text communications at any time by clicking the "Unsubscribe" link in any promotional or marketing email or replying to the text communication you have received. Alternatively, you may also email us requesting to be removed from our database at hello@wearethecyclist.com Once you have unsubscribed from the email or text communications, you will be removed from the corresponding marketing list as soon as is reasonably practicable. Behavioural Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We share information about your use of the site, your purchases, and your interaction with our ads on other Websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/enus/resources/policies/personalized-ads Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. International Users All Personal Information collected by us is subject to New Zealand law. By choosing to access the Services or otherwise provide information to us, you agree that any dispute over privacy or the terms contained in this Policy will be governed by the law of New Zealand and agree to submit to the non-exclusive jurisdiction of the New Zealand courts. If you are accessing the Services from the European Union or other regions outside of New Zealand with laws governing data collection and use, please note that you are agreeing to the transfer and processing of your information outside of your home jurisdiction. By providing your Personal Information to us, you consent to any transfer and processing in accordance with this Policy. Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases: the provision of the Services; compliance with our legal obligations; to perform a task carried out in the public interest; and for our legitimate interests, which do not override your fundamental rights and freedoms. If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision making using customer data that has a legal or otherwise significant effect using customer data. Our processor Farmer may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include: Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days. Your Personal Information may be initially processed by Framer and then may be transferred to a location either within Europe or outside of Europe for storage and further processing. For more information on how data transfers comply with the GDPR, see Framer’s data processing addendum: Framer: Data processing addendum Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the Website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimise your experience on our site and to provide our services. Cookies Necessary for the Functioning of the Store As at the date of this policy, Framer uses the following cookies which may affect you:
algoliasearch-client-js
Provider: Algolia
Category: Functional
Purpose: Necessary in order to optimize the Website's search-bar function.
Duration: 1 year
history
Provider: Framer
Category: Analytics
Purpose: Used to generate data on how visitor uses the Website?
Duration: 1 year
cookieconsent_status
Provider: Framer
Category: Essential
Purpose: Determines whether the user has accepted the cookie consent box.
Duration: 1 year
cookie_consent_dismiss
Provider: Framer
Category: Analytics
Purpose: Determines whether the user has accepted the cookie consent box.
Duration: 1 year
session
Provider: Framer
Category: Analytics
Purpose: User session token.
Duration: 6 months
_ga
Provider: Google Analytics
Category: Analytics
Purpose: Used to generate statistical data on how the visitor uses the Website
Duration: 2 years
_gid
Provider: Google Analytics
Category: Analytics
Purpose: Used to generate statistical data on how the visitor uses the Website
Duration: 1 day
_gat
Provider: Google Analytics
Category: Analytics
Purpose: Used by Google Analytics to throttle the request rate
Duration: 1 day
GPS
Provider: YouTube
Category: Advertising
Purpose: Enable tracking based on geographical GPS location
Duration: 1 day
YSC
Provider: YouTube
Category: Advertising
Purpose: Statistics of what videos from YouTube the user has seen
Duration: 1 day
PREF
Provider: YouTube
Category: Advertising
Purpose: Tracks statistics of users use of video across Websites
Duration: 1 year
VISITOR_INFO1_LIVE
Provider: YouTube
Category: Advertising
Purpose: Estimates users' bandwidth on pages with integrated YouTube videos
Duration: 6 months
lang
Provider: LinkedIn
Category: Advertising
Purpose: Remembers user's selected language version of a Website
Duration: Session
_gcl_au
Provider: Google AdSense
Category: Advertising
Purpose: Used by Google AdSense for advertisement efficiency across Websites using their services
Duration: 3 months
ATN
Provider: Atlas Solutions (Facebook)
Category: Advertising
Purpose: Behavioral profiling and geographical tracking for advertising
Duration: 2 years
AA003
Provider: Atlas Solutions (Facebook)
Category: Advertising
Purpose: Collect information on user behaviour to optimize the relevance of advertisement on the Website
Duration: 3 months
test_cookie
Provider: DoubleClick (Google)
Category: Advertising
Purpose: Used to check if the user's browser supports cookies
Duration: 1 day
_fbp
Provider: Facebook
Category: Advertising
Purpose: Advertising services such as real-time bidding from third-party advertisers
Duration: 3 months
fr
Provider: Facebook
Category: Advertising
Purpose: Used by Facebook to deliver advertisement products
Duration: 3 months
tr
Provider: Facebook
Category: Advertising
Purpose: Used by Facebook to deliver advertisement products
Duration: Session
bscookie
Provider: LinkedIn
Category: Advertising
Purpose: Used by the social networking service, LinkedIn, for tracking the use of embedded services.
Duration: 2 years
bcookie
Provider: LinkedIn
Category: Advertising
Purpose: Used by the social networking service, LinkedIn, for tracking the use of embedded services.
Duration: 2 years
lidc
Provider: LinkedIn
Category: Advertising
Purpose: Used by the social networking service, LinkedIn, for tracking the use of embedded services
Duration: 1 day
li_sugr
Provider: LinkedIn
Category: Advertising
Purpose: Used by the social networking service, LinkedIn, for tracking the use of embedded services
Duration: 1 month
lissc
Provider: LinkedIn
Category: Advertising
Purpose: Used by the social networking service, LinkedIn, for tracking the use of embedded services
Duration: 1 year
UserMatchHistory
Provider: LinkedIn
Category: Advertising
Purpose: Used to track visitors on multiple Websites, in order to present relevant advertising
Duration: 1 month
paddlejs_campaign_referrer
Provider: Paddle
Category: Analytics
Purpose: Track campaigns referrers for visitors
Duration: 1 month
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Request to access or correct Personal Information
You have the right to access the Personal Information we hold about you and to ask that your Personal Information be corrected, updated, or erased. We will review your request as soon as reasonably practicable. If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request
The above rights apply if you are a resident of New Zealand, EEA, California and other countries. If you would like to exercise these rights, please contact us through the contact information below. If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address below.
have requested, we will give you reasons for this decision when we respond to your request.
Privacy Officer
We take your concerns seriously. If you have any concerns about privacy or the use or collection of your Personal Information by us, please contact our Privacy Officer at team.legal@douglas.co.nz or physical address: c/- Privacy Officer, Douglas Pharmaceuticals Limited, Central Park Drive, Lincoln, Auckland 0610, New Zealand.
We will respond to and handle all complaints in a way that is fair and consistent. However, if you remain dissatisfied, you can make a formal complaint with Office of the Privacy Commissioner.
General
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Last updated 04 March 2025